Blog Entries by Joan Walker, Managing Director, UNAPEN

What Can RIAs Expect from a System Conversion - Part 3

By Joan Walker, Managing Director, UNAPEN on Thursday, August 27th, 2015

Joan Walker, Managing Director, UNAPEN

When last we left off, I had posed the question “What is the top priority of any relationship?” Have you ever been to a company workshop? Have you ever been to a team building exercise? Have you ever watched Dr. Phil? The answer is COMMUNICATION! Without it your company will be dead in the water...Read More »

What Can RIAs Expect from a System Conversion – Part 2

By Joan Walker, Managing Director, UNAPEN on Tuesday, June 30th, 2015

Joan Walker, Managing Director, UNAPEN

When we last left off, we had determined that signing a contract is the beginning of the process, not the end. We also learned our first lesson – your firm needs to have knowledgeable and empowered people as part of the conversion project team, but what does this mean?..Read More »

What Can RIAs Expect from a System Conversion? – Part 1

By Joan Walker, Managing Director, UNAPEN on Thursday, June 18th, 2015

Joan Walker, Managing Director, UNAPEN

Your wealth management firm has just spent months looking into new systems, narrowing the field of options, negotiating terms and agreements and finally you are at the end of the process. You have chosen a new system! Congratulations, you’re done, you can leave it in the vendor’s hands to bring in the new system and all will be right with the world. WRONG – this is only the beginning, let’s see why...Read More »

5 Keys to Success – CRM Implementations for an RIA

By Joan Walker, Managing Director, UNAPEN on Thursday, August 1st, 2013

Joan Walker, Managing Director, UNAPEN

Having spent the last ten years of my life working on implementing Client Relationship Management systems for Registered Investment Advisors, I can say there is no one answer, no cookie cutter approach, no silver bullet to the question “What makes a successful CRM Implementation”. There are, however, consistent components that drive successful user adoption:..Read More »